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Online Shop Customer Service

Please see below for details on delivery and returns. For any other enquiries please contact our Customer Service Team via support@brompton.co.uk.

Make sure your gifts are delivered in time for Christmas by placing your orders before these dates:
Ready-made bike orders - Sunday 16th December
Bags, Parts & Accessories orders - Tuesday 18th December

Closed for Christmas:
The Singapore warehouse will be closed on the following dates: 
24th December 2018 & 31th December 2018 - Half day
25th December 2018 & 1st January 2019 - Closed
The warehouse will resume full operations on 26th December 2018 & 2nd January 2019.

Brompton offers you a FREE convenient and premium delivery service in Singapore.

All orders will be processed within 3 working days. Please note that we are closed over the weekends and on Bank Holidays.

For bike orders you can choose between the following options:

- Home delivery: you will be contacted to arrange a convenient day / time to deliver your order. Our Mobile Mechanic will inspect and set up the bike upon delivery and explain everything you need to know about your new Brompton.

- Click & Collect: choose a convenient collection store from our authorised dealers (link to Find a Store). They will contact you as soon as your bike is ready for collection and provide you all the support you need regarding your order.

For parts and accessories:
- Home delivery: orders are delivered to your address Free of Charge. By entering your email or phone number as part of the checkout process we will add these to the tracking information.

RETURNS

Brompton is committed to quality; if our products have failed you in any way, please return them and we will either exchange them or give you your money back. If the product is faulty or has arrived damaged, we will reimburse the cost of return postage. Unwanted items may be returned within 14 days at your cost. 

For all home deliveries and Click and Collect orders, all products (including bikes) must be returned in an unused and resellable condition, to organise this please fill in this form and await instructions.

How to return an item

Email us at support@brompton.co.uk or fill in the form here.