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Online Shop Customer Service

Please see below for details on delivery and returns. For any other enquiries please contact our Customer Service Team via support@brompton.co.uk.

UK & International Deliveries

Depending on the type of product, Brompton delivers to the following locations:

Bikes in stock: UK, USA and Singapore

Custom Bikes: UK

Bags, Parts and Accessories: UK, USA, Singapore, Netherlands, France, Spain (Mainland only), Portugal, Italy, Republic of Ireland, Belgium, Sweden, Denmark, Norway and Luxembourg. 

For all other territories, please contact your local dealer.

​Please note orders must be placed on your local country website.

 

Brompton offers you a FREE convenient and premium delivery service in Singapore.

All orders will be processed within 3 working days. Please note that we are closed over the weekends and on Bank Holidays.

For bike orders you can choose between the following options:

Home delivery

You will be contacted to arrange a convenient day / time to deliver your order. Our Mobile Mechanic will inspect and set up the bike upon delivery and explain everything you need to know about your new Brompton.

Click & Collect

Choose a convenient collection store from our authorised dealers (link to Find a Store). They will contact you as soon as your bike is ready for collection and provide you all the support you need regarding your order. Click & Collect bikes can only be picked up at the collection dealer you select during checkout.

Parts & accessories

Home delivery orders are delivered to your address free of charge. By entering your email or phone number as part of the checkout process we will add these to the tracking information.

RETURNS

Brompton is committed to quality; if our products have failed you in any way, please return them and we will either exchange them or give you your money back. If the product is faulty or has arrived damaged, we will reimburse the cost of return postage. Unwanted items may be returned within 14 days at your cost. 

For all home deliveries and Click and Collect orders, all products (including bikes) must be returned in an unused and resellable condition, to organise this please contact us via email and await instructions.

How to return an item

Email us at support@brompton.co.uk.