DELIVERY

We don't ship to forwarding addresses.

When will my order be shipped?

Our team will process and ship your order within 3-5 business days.

How do I track my order?

We’ll email you a tracking number as soon as your order leaves our warehouse.

You will also receive a notification on the day of delivery via SMS from Ninja Van.

When will we deliver?

Our courier Ninja Van operates Mon-Sat 9am to 10pm.

Sundays and Public Holidays are non-operational.

What if I am not home to receive my order?

Don’t worry, we will reattempt delivery within 1-2 days once the package has been reprocessed by Ninja Van’s sorting facility.

We will attempt this a maximum of 3 times before the item will be sent back to our warehouse.

Shipping costs

Free shipping on all orders.

RETURNS

We want you to be happy every time you shop with us. If for some reason you have bought something and changed your mind, we will reimburse the value of the items (but not the shipping costs).

We only accept returns on unused items in the original packaging within 28 days of delivery. 
 

Starting your return

• Submit your Online Returns Form (at the bottom of this page) within 14 days of the item being delivered.

• Make sure your return parcel is postmarked within 14 days of submitting your form. 

Getting your refund

Your return shipment may take up to 5 business days to reach our warehouse, plus processing time.  Once we have your items checked in and processed, we'll send the refund to your original payment method which will take up to 5 working days. 

Exchanges 

Exchanges are not available for ecommerce orders. Simply return the original for a refund and place a new order. 

Damaged items

If your product has a manufacturing defect or was damaged during transit, fill out the Online Returns Form (at the bottom of this page). And we'll take it from there, including reimbursing any shipping costs. 

Read our warranty policy here.
 

Can I return an online order to the Brompton Junction store?

To return an order, please submit the Online Returns Form (at the bottom of this page) and request return to a Brompton Junction Store. Our Customer Service team will email you a unique return code and further instructions to return your order. Please note that it is not possible to return the order to Brompton Junction without the unique returns code.

Bought something Brompton from another store or website?

Get in touch with them directly for their returns information.